Project Description

Listening to what has not been said aloud

Effective Communication


The course combines theory (of effective communication techniques) and practical (non-verbal communication, including exercises in People Watching and Body Language).

Step 1 | the basics of communication

  • Communication process
  • Strategies and techniques for communicating more effectively in a short time frame
  • Barriers and obstacles to communication
  • Emotional communication
  • Verbal, para-verbal and non-verbal communication
  • Looking beyond what you think you can see

Step 2 | body language exercises

  • Identifying and studying the messages we send through gestures and the way we move our body.


  • Develop and strengthen the skills in communication and body language
  • Know your own communication style and learn to adapt it to that of others
  • Make yourself heard, listened to, understood
  • Try sending messages using body language


  • Use of video clips to put dialogue, communication and body language under the spotlight
  • Alternating between lectures and active learning: questionnaires, role play, exercises, action plans, self-assessments, allowing participants to build the most suitable communication model
  • Trying out techniques and strategies that can be applied day to day
  • Related test: DISC questionnaire to aid self-awareness and improve communicative style